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BIRTHDAY PARTIES: Birthday Party FAQ's


Q. If we arrive late can we stay late? 
A. No.  We have reserved table space for you and your guests for the time slot.  At the end of this time slot we will need this space to accommodate additional guests.  If you would like to stay longer and there is nothing scheduled then for a fee you may stay longer.

Q. Do I have to stay for entire reservation time?
A. No. We have reserved table space for your party, but you may shorten your stay if you prefer.

Q. Can I stay longer than reservation time?
A. Sure, if you would like to stay longer and there is nothing scheduled then for a fee you may stay longer.    

Q. When is a deposit due by?
A. A deposit of $50 is required when reservations are made.  You will be billed before your party is over. Payment is required in full. Your deposit will be credited toward your final bill. Deposits are transferrable, but non-refundable. A notice of 7 days is required for party date changes. We accept cash, check, VISA, MasterCard, and Discover. There are no substitutions or free passes accepted with our party packages. Birthday party packages are at a set rate – no portion of a package can be refunded if not used. All children four years of age and older are charged admission.

Q. When do I pay for my party?
A. Your Birthday host/hostess will ask for full payment before the end of your party.

Q. When do I need to give my final “head count” ?

A. We do not require a “final head count,” however, the amount of table space reserved will be determined by your reservation’s head count.  When making a reservation we will ask you for approximate number of guests - this is for our scheduling purposes.   After your party has begun we will get an accurate guest count and you will be charged accordingly.   Please remember all packages do require a minimum payment of at least 10 guests. 

Q. Do I include adult guests in my “head count?”
A. No. Only if they are going to be part of the 10 guest or extras in the party.

Q.
Is there a minimum or maximum amount of guests required for a party?
A. There is a minimum payment requirement of 10 guests. We do not have a maximum limit. If you are looking at hosting a larger party, however, you may be interested in our Private Party option.

Q. How will my guests be admitted? Does my entire party need to arrive together?
A. When guests arrive they simply mention the Birthday Child’s name at the door and they will be admitted.

Q. How many pizzas are included  in birthday party?
A. One homemade 16″ pizza per 10 kids.   Additional pizzas can be purchased at the rate of $10.00 each for cheese or $12.00 each for pepperoni.  These can be ordered at anytime during your party.

Q. Can I order additional pizzas, sodas, and snacks?

A. Absolutely. You may run a tab in the snack bar on your birthday party bill. Only the parents hosting the party may add items to the bill.

Q. What type  skates are included with my package ?

A. Speed skates are included for all children and adults. Roller blades are available at an extra cost.  You may choose to add this rental to your package or let your guests rent these separately.

 

General FAQ's


Q. Can I come in early?
A.  Sorry, no.  Employees will be setting up for your party and preparing for all incoming customers. We open the doors strictly at the time your party begins. (If you have booked for a Noon-3:30PM time slot we would open the doors and admit you and your guests at 12PM).

Q. What forms of payment are accepted?
A. Cash, Check, VISA, MasterCard, & American Express. All checks will be verified before acceptance.

Q. Can I bring in my own snacks?
A. A cake or cupcakes are allowed, however, no other carry in food or drink is permitted. If you do decide to bring your own cake - you are responsible for any cake plates or forks you will need.

Q. What is the difference between,  Speed Skates, & Roller Blades?
A. Regular Roller Skates are the tradional high top recreational skate made popular in the A. Quad Skates or “Speed” Skates are a lower cut boot built for speed and comfort. They are a breakaway form the traditional 70s style disco skates. They have a wider wheel base and they’re trucks/plates are much lighter than high top skates. Because they are equipped with a better, faster bearing skaters are able to enjoy skating at a faster speed. While these quad skates are most often called “speed skates” the amount of speed is the responsibility of the skater.

A. Roller Blades / Inline Skates - Roller blades function much like conventional roller skates. Roller blades have a rigid plastic boot, similar to the boot used in snow skiing. They have between three and five polyurethane (plastic) wheels that are arranged in a line and secured to the bottom of the boot. Because the wheels are narrow, roller blades can reach much higher speeds than roller skates. The brake pad on roller blades is on the heel of either one or both of the skates, while the brake pad on roller skates is on the toe.
 

 

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Galaxy Skateland
1201 North 3RD ST. Martinsburg, WV. 25401
Phone: 304 263 0369 Cell: 304 283 7744